Business expansion
Location of affected unit(s)
Lyon and Toulouse
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

1,306 jobs
Number of planned job creations
Job creation
Announcement Date
23 May 2007
Employment effect (start)
1 August 2007
Foreseen end date
31 December 2007


Teleperformance, formerly SR.Teleperformance, strengthened its commercial partnership with SFR Service Client on 23 May 2007 and agreed to take-over two customer contact centers of SFR Service Client in Lyon and Toulouse employing all 1,306 staff: 582 in Lyon and 724 in Toulouse. Vivendi's mobile telephone unit SFR is planning to outsource another call centre to subcontractor Arvato Services. Both outsourcing agreements will take place between August and December 2007. Teleperformance has agreed to guarantee the jobs at the site 'for at least three years'. In 2006, the Teleperformance Group achieved 1.38 million Euro in revenues. The Group operates nearly 59,000 computerised workstations with more than 70,000 employees across 275 contact centers (including 93 contact centers directly managed in clients' premises) in 43 countries.


  • 24 May 2007: La Tribune
  • 24 May 2007: Sud Ouest
  • 23 May 2007: Journal des Finances
  • 23 May 2007: La Tribune


Eurofound (2007), Teleperformance, Business expansion in France, factsheet number 65385, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65385.