The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Sky Ireland, the pay TV platform, will establish a call centre in Ireland this summer, in a move that will cost about 5 million Euro a year. The facility in Bishopstown, Co Cork, will employ 100 staff and will be managed by Abtran, an outsourcing services group. The investment comprises salaries, training expenses and the cost of equipment. Sky had 465,000 subscribers in Ireland at the end of 2006. To date, customer service activities for Ireland have been handled by two call centres in Scotland. Sky said it was the right time to establish a dedicated Irish facility to handle sales and marketing activities, as well as queries on technical problems and programming.
Sources
31 March 2007: The Irish Times
Citation
Eurofound (2007), Sky Ireland, Business expansion in Ireland, factsheet number 65198, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65198.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
