United Kingdom
Scotland; South Western Scotland; Glasgow City
Location of affected unit(s)
Information / Communication
Information Communication Services
61 - Telecommunications

120 jobs
Number of planned job losses
Job loss
200 jobs
Number of planned job creations
Job creation
Announcement Date
27 November 2006
Employment effect (start)
23 January 2007
Foreseen end date
23 April 2007


The mobile phone company 3 is to lose around a quarter of its call centre staff in Glasgow.

About 120 jobs will go over the next three months but the company said it hopes to redeploy some of them in its retail outlets. A company spokesman said the plans would mean that some of the contact centre functions would be relocated elsewhere. The move will affect staff working in the St Vincent Street centre.

A spokesman said: 'As our business matures, we have realised we need to create more opportunities for face-to-face contact with our customers.'

'Over the next year we plan to dramatically increase the number of 3 stores which will enable customers to engage directly with our business.'

'A consultation process is already in place, and we have a firm commitment to re-deployment.'

'Where it is not possible to find re-deployment opportunities within 3, we will be working in partnership with Scottish Enterprise and other relevant partners to help find roles for employees wherever we can.'


  • 27 November 2006: The Guardian
  • 23 January 2007: BBC News


Eurofound (2006), 3, Relocation in United Kingdom, factsheet number 64535, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/64535.