Business expansion
United Kingdom
Scotland; South Western Scotland; Glasgow City
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

530 jobs
Number of planned job creations
Job creation
Announcement Date
29 November 2006
Employment effect (start)
Foreseen end date


A Scottish call centre firm aims to create more than 500 jobs in East Ayrshire after it secured a 1.4 million GBP grant from the Scottish Executive.

Telecom Service Centres (TSC) will open a new operation in Kilmarnock with a workforce of 100 employees and a view to creating a further 430 posts.

TSC clients include Vodafone, T-Mobile, HSBC, HBOS and the Department for Trade and Industry. Recruitment is under way for both full-time and part-time positions.

The Kilmarnock move is the biggest expansion in the firm's history.

Ken Hills, chief executive officer, said: 'I am very proud of the fact that a Scottish company has made such an impact in such a highly competitive sector. We not only do business for some of the world's biggest brand names - we are increasing the work we do for them. This latest expansion will ensure we have the capability to handle more work.'

The Scottish Executive provided a grant of 1.4 million GBP through regional selective assistance. It is paid in instalments, provided job targets are met.

Allan Wilson, deputy minister for enterprise, said: 'Today's announcement is excellent news for Kilmarnock and Scotland.'

Last year, TSC had a turnover of 43.5 million GBP and announced profits of 2.5 million GBP - reversing an operating loss of 1.5 million GBP in the previous year.

The company was launched in Rothesay in the mid-90s with seven staff. It now has about 3,000 employees in nine UK locations.


  • 29 November 2006: BBC Website


Eurofound (2006), Telecom Service Centres, Business expansion in United Kingdom, factsheet number 64534, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/64534.