Business expansion
United Kingdom
Scotland; South Western Scotland; Glasgow City
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

350 jobs
Number of planned job creations
Job creation
Announcement Date
16 September 2006
Employment effect (start)
1 December 2006
Foreseen end date


Lanarkshire call centre firm beCogent said on 16 September 2006 it hopes to create 350 new jobs in Erskine near Glasgow by the end of the year. The firm currently employs 1,800 staff and has three call centres sited in Airdrie, Kilmarnock and Erskine. Executive chairman and founder of beCogent, Dermot Jenkinson, said the jobs boost was a result of growing customer demand. He said: 'Many companies are now making a virtue of the fact that their customer contact is handled in the UK as it demonstrates that they are responding directly to what their customers want.'

'The rapid growth of the British call centre industry, and massive investment in training and development, has bred a rich pool of highly skilled customer service operatives.'

'For every company offshoring, there's a company returning to the UK, the true test that service levels provided here are unrivalled and the business benefits significant.'


  • 17 September 2006: BBC News


Eurofound (2006), beCogent, Business expansion in United Kingdom, factsheet number 64089, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/64089.