Internal restructuring
Location of affected unit(s)
Information / Communication
Information Communication Services
61 - Telecommunications

165 jobs
Number of planned job losses
Job loss
Announcement Date
31 August 2006
Employment effect (start)
Foreseen end date


Telecommunications company TeliaSonera Finland is to launch an improvement programme related to its service operations. The Customer Service and Systems division of TeliaSonera Finland is responsible, for example, for the company’s invoicing, orders and deliveries, customer service, and information systems. At present, the division has operations in more than 40 locations in Finland, employing a total of about 2,700 people.

In its process laboratory, the company has developed new operation models, which will be introduced gradually. The new operation models will bring significant savings in work time and enhance the company’s customer service. The overhaul is expected to result in changes in the division’s operations. For this reason, personnel negotiations affecting approximately 165 jobs will be launched in the division. The negotiations do not apply to the personnel of customer service points. If there is a need to reduce personnel, this will be done in accordance with the competence pool process.

In this sense, TeliaSonera Finland has developed various flexible models for situations where employment contracts would normally have to be terminated. At TeliaSonera Finland, an employee whose work ends is transferred to the Competence Pool. There have been 20 to 40 job openings at the company each week, and by means of the Competence Pool, the employer strives actively to redeploy the persons who can be redeployed. Those who have lost their jobs are also provided with up-to-date training to facilitate their redeployment. During 2006, there have been about 300 people at the Competence Pool. About a third of them have found new positions within the Group, while a third have found new jobs outside the Group, and about a third are still registered with the Competence Pool. According to Janne Yli-Äyhö, Senior Vice President of the division, the overhaul to be launched will take several weeks and they will go through all steps carefully in cooperation with the personnel.


  • 1 September 2006: Helsingin Sanomat


Eurofound (2006), TeliaSonera, Internal restructuring in Finland, factsheet number 64000, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/64000.