The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
200 jobs Number of planned job creations
Announcement Date
21 June 2007
Employment effect (start)
30 June 2007
Foreseen end date
31 December 2007
Description
In August 2006, the British outsourcing company XL World announced the opening of the fourth service call center in Romania.
During that period, XL World was operating in Romania with 450 employees in three centres, Iaşi, Cluj and Oradea; a new center was opened in September 2006 in Bacău (North East Region) and generated 150 new jobs.
In June 2007, the company started developing a recruitment campaign for 270 call centre operators in Iasi, Bacau and Oradea. The highest number of the new staff (200) will be hired in Iasi (North-East Region). At present, the company has 800 employees in Romania, of which 400 hired last year.
The turnover of the company was approximately EUR 3.5 million in 2006, an increase with 200% as comparing with 2005 level (EUR 1.2 million).
According to the available data, there are a present 250 call centres in Romania with an increasing number of units of 20-30 per year; the necessary investment to open a new call centre with 400 employees is estimated at EUR 1 million.
Eurofound (2007), XL World, Business expansion in Romania, factsheet number 63949, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/63949.
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