Business expansion
United Kingdom
North East; Northumberland and Tyne and Wear; Sunderland
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

115 jobs
Number of planned job creations
Job creation
Announcement Date
29 June 2006
Employment effect (start)
Foreseen end date


Call centre firm 2Touch are to create 115 new jobs at their centre in Sunderland. The firm already employ around 1,000 at the centre. The company, which handles calls for firms including Toyota and Britvic, said the 115 new posts came with two major contracts. Managing director Stuart Gray said the new jobs demonstrated UK call centres could successfully buck the trend of companies using sites in India. Mr Gray said: 'We are delighted to have secured two very important contracts in the telecoms and personal finance sectors, that will allow us to create up to 115 new jobs.'

'We are demonstrating we can provide quality at the right price-point and buck the trend of offshoring call centres overseas.'


  • 29 June 2006: BBC News


Eurofound (2006), 2Touch, Business expansion in United Kingdom, factsheet number 63710, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/63710.