Business expansion
United Kingdom
Scotland; South Western Scotland; Glasgow City
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

500 jobs
Number of planned job creations
Job creation
Announcement Date
22 May 2006
Employment effect (start)
Foreseen end date


About 500 call centre jobs are being created in Glasgow by the call centre company RHL, it has been announced. The Scottish Executive is offering a £1.8m grant to RHL to help support the project. RHL employs 2,500 people across the UK, it is owned by entrepreneur David Murray and has an annual turnover of £46m. Chief executive David Wallace said it was an 'exciting time' for the company and the recruitment drive would help it strengthen its market share. Mr Wallace welcomed the executive's Regional Selective Assistance grant and said it enabled RHL to develop at a 'significant pace', allowing them to strengthen their existing market position and creating 500 jobs in Scotland in line with their new business strategy.

Additionally, the funding will help in the continuing development of the 2,500 staff as an industry leading employee Training Academy is created.

Visiting the firm on Monday, Deputy First Minister Nicol Stephen described the announcement as 'excellent news for Scotland' adding that contact centres are an important and successful part of Scotland's economy, employing around 44,000 people.


  • 22 May 2006: BBC News


Eurofound (2006), RHL, Business expansion in United Kingdom, factsheet number 63549, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/63549.