United Kingdom
Location of affected unit(s)
Derby and Bristol
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres
New offshoring locations

918 jobs
Number of planned job losses
Job loss
Announcement Date
13 December 2005
Employment effect (start)
Foreseen end date


Client Logic a UK call centre is cutting almost 900 jobs after its major client announced it is moving its business overseas. Workers at Client Logic in Derby and Bristol were told phone giant British Telecom (BT) is moving its broadband business to India. A total of 144 full-time staff and 470 contract and agency workers in Derby will lose their jobs, with 304 jobs at risk in Bristol. BT said workers will be offered jobs at call centres in Stoke, Nottingham or Leicester. BT spokesman Mike Jarvis said the firm is confident the move to India will be done 'without sacrificing the quality of the call centre service'. He said there are 'very high standards of service' at its existing call centres in Bangalore and New Delhi. BT put its broadband help service out to tender and another firm - HCL - won the contract and will provide the service from India, he said.


  • 13 December 2005: BBC News


Eurofound (2005), Client Logic, Offshoring/Delocalisation in United Kingdom, factsheet number 62650, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/62650.