Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Barclays' are to expand their call centre in Sunderland adding more than 250 new jobs. The bank already employs 1,250 workers at the city's Doxford International Business Park. The additional 220 part-time and 36 full-time jobs are due to be in place by the end of 2005. The company said it was being forced to expand its customer services operation on Wearside because of growing demand for telephone banking. Darren Farnell, head of customer service at Barclays' Sunderland contact centre, said: 'Our expansion plans are great news for the Sunderland site as it brings new job prospects and allows people to balance a career and family commitments.'
Eurofound (2005), Barclays, Business expansion in United Kingdom, factsheet number 62312, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/62312.