Business expansion
United Kingdom
Northern Ireland;
Location of affected unit(s)
Armagh and Belfast
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

600 jobs
Number of planned job creations
Job creation
Announcement Date
8 September 2005
Employment effect (start)
Foreseen end date


An Indian company is to create more than 600 jobs at a new call centre in Northern Ireland, Prime Minister Tony Blair has announced. About 400 of the posts at IT company HCL will be based in Armagh. Earlier in 2005, HCL acquired Portadown-based company Answercall Direct, safeguarding 140 jobs. Northern Ireland Secretary Peter Hain said the news was a credit to the 'quality of the workforce' in Northern Ireland. 'This expansion, supported by Invest Northern Ireland, will create at least 400 new jobs in Armagh with the balance at Armagh or Belfast depending on operational requirements,' he said. HCL chairman Shiv Nadar said: 'We invested in Northern Ireland with our partners BT Plc in 2001 in an act of faith, backing our instincts and strategy, and that of our partner.' Invest Northern Ireland has offered £4.68 million to support the creation of the 600 new jobs.


  • 8 September 2005: BBC News


Eurofound (2005), HCL Technologies, Business expansion in United Kingdom, factsheet number 62238, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/62238.