United Kingdom
North West; Cheshire; Cheshire CC
Location of affected unit(s)
Financial Services
Financial And Insurance Activities
Financial Service Activities, Except Insurance And Pension Funding
64 - Financial service activities, except insurance and pension funding
New offshoring locations

140 jobs
Number of planned job losses
Job loss
Announcement Date
14 July 2005
Employment effect (start)
Foreseen end date


Barclays Bank is to move its in-house technical support centre from Cheshire to India, in a move which could see 140 staff lose their jobs. At present if staff have technical problems, they contact the company's Servicepoint help centre, in Knutsford. In October 2004, Barclays set up a joint venture with Indian firm HDFC to create a company in Mumbai called Intelenet, which will now deal with problems. The company said that whilst it 'cannot provide new jobs for everyone, there will also be the opportunity for people to go to India to help training staff there.' The Amicus union said the business case for moving jobs offshore was weakening. 'There is growing evidence that the case for offshoring has failed', said a spokesman for the union, which has been at the forefront of campaigns to prevent more finance jobs being moved to India.


  • 14 July 2005: BBC News


Eurofound (2005), Barclays, Offshoring/Delocalisation in United Kingdom, factsheet number 61937, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/61937.