Business expansion
United Kingdom
Scotland; South Western Scotland; Glasgow City
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

1,500 jobs
Number of planned job creations
Job creation
Announcement Date
10 May 2005
Employment effect (start)
Foreseen end date


In a move that goes against the current trend of offshoring, the mobile phone giant O2 will create 1,500 jobs in Glasgow when it opens its new call centre there. This will boost the city's reputation as the call centre capital of Europe and adds to the 100-plus contact centres it already boasts. More than 56,000 people in Scotland now work in call centres making it a major employment sector north of the border.


  • 10 May 2005: BBC News


Eurofound (2005), O2, Business expansion in United Kingdom, factsheet number 61584, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/61584.