Type
Business expansion
Country
United Kingdom
Region
Location of affected unit(s)
Sector
Information / Communication
Information Communication Services
Telecommunications
61 - Telecommunications

500 jobs
Number of planned job losses
Job loss
2,000 jobs
Number of planned job creations
Job creation
Announcement Date
22 March 2005
Employment effect (start)
Foreseen end date
1 March 2008

Description

The mobile phone company 02, which emerged from British Telecom in 2001, said it is to recruit 2,000 staff and open a fourth call centre as part of plans to boost customer service. O2 already has three call centres in the North of England and said it would open a fourth, employing 800 people, in the 2006/07 financial year. The rest of the additional staff will be recruited in the coming year. The plans emerged as O2 said it had performed well in the 2004/05 financial year, but revenue growth was slowing in a more competitive market. In the UK, net service revenues were expected to grow by between 12% and 15% in the year to March 2005, before slowing to mid-single digits in 2006.

Even though the mobile phone operator 02 is undertaking a recruitment drive over the next two years this does not stop job losses in other parts of the business. O2 revealed that it planned to reduce its number of management and administration posts by up to 500 people.


Sources

  • 22 March 2005: Ananova

Citation

Eurofound (2005), 02, Business expansion in United Kingdom, factsheet number 61292, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/61292.