United Kingdom
Location of affected unit(s)
Health / Social Work
Human Health Services And Activities
Human Health Activities
86.1 - Hospital activities
New offshoring locations

400 jobs
Number of planned job losses
Job loss
Announcement Date
22 November 2004
Employment effect (start)
Foreseen end date


The NHS is to move around 400 jobs to India to save costs as part of a part-privatisation of its back-office accounting and purchasing division. IT services firm Xansa is taking a 50% stake in a Government agency that does purchasing and accounting on behalf of the NHS. The firm has guaranteed to cut costs by 20%, potentially saving the NHS £220 million over 10 years. The deal will initially mean the transfer of 230 NHS staff to the private firm. They are based in Bristol and Leeds and are employed by the state-owned group Shared Financial Service Centres, which will become a private company in April under the terms of the deal.


  • 23 November 2004: The Guardian


Eurofound (2004), National Health Service (NHS), Offshoring/Delocalisation in United Kingdom, factsheet number 60766, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60766.