United Kingdom
Location of affected unit(s)
Blackpool, Durham and Glasgow
Financial Services
Financial And Insurance Activities
Financial Service Activities, Except Insurance And Pension Funding
64 - Financial service activities, except insurance and pension funding
New offshoring locations

250 jobs
Number of planned job losses
Job loss
Announcement Date
2 September 2004
Employment effect (start)
Foreseen end date


The National Savings Agency in Blackpool, Durham and Glasgow plans to send 250 government jobs to India. This is a result of the changes since 1999 where the National Savings and Investments (NS&I) - the Government-backed savings outfit - and Siemens agreed a ten-year contract for business process outsourcing with the option to extend the contact until 2014. As part of the deal, 4,000 civil servants were transferred to Siemens but only after having won Government assurances that such a move would not lead to a change in terms and conditions for staff. However last month, Siemens Business Services announced that it wanted to transfer a ‘small number of routine administrative tasks to Siemens in India’. The Public & Commercial Services (PCS) union is vigorously opposing the move and calling on the government to take a longer perspective on cost savings.


  • 3 September 2004: The Register


Eurofound (2004), National Savings Agency, Offshoring/Delocalisation in United Kingdom, factsheet number 60519, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60519.