United Kingdom
Location of affected unit(s)
Southampton (South East) Stockton-on-Tees(North East)
Financial Services
Financial And Insurance Activities
Financial Service Activities, Except Insurance And Pension Funding
64 - Financial service activities, except insurance and pension funding
New offshoring locations

600 jobs
Number of planned job losses
Job loss
Announcement Date
16 May 2004
Employment effect (start)
Foreseen end date


Nearly 600 jobs could be lost from Abbey National as the banking group looks at moving its call centres overseas. Abbey is understood to be reviewing its call centres and other operational sites with IT services supplier EDS, with which it has a £260 million joint venture, and is reported to be considering moving billing and call centre operations to India, which could lead to the loss of 470 jobs at Abbey's site near Southampton and about 100 jobs from Stockton-on-Tees.


  • 16 May 2004: The Observer


Eurofound (2004), Abbey National, Offshoring/Delocalisation in United Kingdom, factsheet number 60346, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60346.