Type
Offshoring/Delocalisation
Country
United Kingdom
Region
Location of affected unit(s)
Cardiff, Derby, Newcastle, Plymouth
Sector
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres
New offshoring locations

600 jobs
Number of planned job losses
Job loss
Announcement Date
12 November 2003
Employment effect (start)
Foreseen end date

Description

National Rail Enquiries is moving 600 call centre jobs to Bangalore. The relocation is due, according to managment, to the frequent power blackouts experienced in the UK (10 this year).


Sources

  • 13 November 2003: The Guardian

Citation

Eurofound (2003), National Rail Enquiries, Offshoring/Delocalisation in United Kingdom, factsheet number 59990, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/59990.