Internal restructuring
European Union
Location of affected unit(s)
Information / Communication
Information Communication Services
61 - Telecommunications

800 - 1,000 jobs
Number of planned job losses
Job loss
Announcement Date
21 March 2003
Employment effect (start)
1 October 2003
Foreseen end date
1 October 2006


KPN focuses on three core activities in three countries: the Netherlands (fixed network, mobile, IP/data), Belgium (mobile, IP/data) and Germany (mobile). In October 2003, KPN announced that the company would suppress a few hundred jobs in the coming months and years in the fixed network division. Due to the competition in the sector KPN has to constantly reduce its costs. In 2001 the biggest mass dismissal that ever took place in the Netherlands was the axing of some 4,500 KPN employees. According to KPN, this restructuring is still a consequence of that event. January 2004. KPN has specified the number of dismissals: 800. Around 300 marketing and sales jobs at the company's headquarter will go as part of a compulsory redundancy scheme. The rest will be lost through natural attrition. In March 2004, KPN axed 200 jobs in Belgium, through its subsidiary Base.


  • 31 October 2003: Het Financieele Dagblad
  • 22 January 2004: KPN - Press release
  • 30 October 2003: NRC Handelsblad
  • 22 January 2004: NRC Handelsblad


Eurofound (2003), Royal KPN, Internal restructuring in European Union, factsheet number 59961, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/59961.