United Kingdom
Location of affected unit(s)
Financial Services
Financial And Insurance Activities
Financial Service Activities, Except Insurance And Pension Funding
64 - Financial service activities, except insurance and pension funding
New offshoring locations

250 - 1,000 jobs
Number of planned job losses
Job loss
Announcement Date
6 January 2004
Employment effect (start)
Foreseen end date


After rumours of Barclays outsourcing 1,000 call centre jobs to India in December 2003, a deal has been reached with unions (Unifi). 500 jobs have been created in India, affecting 250 roles in the UK, resulting in 40 dismissals and 210 employees being redeployed. The deal includes : £2,000 of free career retraining for employees whose jobs are sent offshore, voluntary severance to staff working within 55 miles of an operation being offshored (the bank is to avoid compulsory job cuts if possible), six months full pay for staff whose jobs are to be outsourced, a five-man ‘human resources redeployment team’ to organise voluntary redundancies costing £250,000 a year. Unions hope this deal could be inspirational to other UK banks who have recently announced major job losses due to outsourcing (HSBC, Lloyds TSB).


  • 6 January 2004: The Guardian
  • 10 January 2004: The Guardian
  • 20 December 2003: The Guardian


Eurofound (2004), Barclays, Offshoring/Delocalisation in United Kingdom, factsheet number 59287, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/59287.