Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
LUO S.r.l., an Italian business process outsourcing (BPO) and customer care company formed from the merger of Network Contacts and Step, announced a restructuring process involving 380 declared redundancies within its national workforce of over 3,000 employees. The measures stem from a framework agreement signed on 27 July 2026 between company management and national trade unions SLC-CGIL, FISTEL-CISL, UIL-FPC and UGL-Telecomunicazioni. The agreement introduces a nine-month defensive solidarity scheme, effective from 31 August 2026, covering roughly 1,093 employees across several sites, with working-time and pay cuts of up to 35%. It also provides for up to 150 voluntary redundancies nationally, to be carried out "exclusively on a voluntary, non-opposed basis," each compensated with one month's salary, alongside new smart-working rules capping in-office presence at 70% for operational staff and additional protections for vulnerable workers.
The regional union CONF.I.A.L. Calabria, through regional secretary Fabio Tomaino, sharply criticised the agreement's inclusion of LUO's Crotone site, where around 200 jobs are considered at risk. The union said the process was conducted without a clear internal discussion of redundancies, that no local Crotone representatives were named in the agreement, and that conflicting signals exist: national union documents list Crotone among the sites under the solidarity scheme, while informal messaging has suggested otherwise. Tomaino demanded that any claimed crisis at the Crotone site be substantiated with documented data, financial statements and production/order volumes, arguing that available figures on declining volumes appear to concern other sites, such as Molfetta and Taranto, rather than Crotone. The union also disputed the company's framing of the reorganisation as "modern and sustainable," noting that promised AI-related reskilling programmes remain undefined.
Eurofound (2026), LUO, Internal restructuring in Italy, factsheet number 300889, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/300889.
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