Type
Internal restructuring
Country
Italy
Region
Location of affected unit(s)
Asti, Ivrea, Turin, other locations
Sector
Adminstrative / Support Services
82 - Office administrative, office support and other business support activities
82.2 - Activities of call centres
82.20 - Activities of call centres

970 - 1,000 jobs
Number of planned job losses
Job loss
Announcement Date
9 March 2026
Employment effect (start)
17 March 2026
Foreseen end date
31 December 2027

Description

In February 2026, Konecta, a Spanish multinational operating in the customer care and telecommunications services sector, announced a restructuring plan involving up to 180 job cuts across its sites in Ivrea, Asti and Turin. This followed the declaration of redundancies linked to the planned consolidation of activities in the Turin hub. The restructuring plan was aimed at merging the three Piedmont sites in order to address structural changes in the business, partly driven by digitalisation and the need to maintain competitiveness. Approximately 1,600 employees are involved in the process overall, with around 1,100 potentially affected by relocation requirements.

The process is being implemented through voluntary redundancies, initially capped at 170–180 departures, with 70 in Asti, 80 in Ivrea and 30 in Turin. These voluntary departures were reached and exceeded before the 31 March deadline. All job reductions concern permanent positions, and further voluntary exits may be discussed at an upcoming meeting scheduled for April.

Trade unions (Slc-CGIL, Fistel-CISL, Uilcom-UIL, Nidil, Felsa and Uiltemp) have been actively involved in negotiations. The Piedmont Region has participated in all discussions and has committed to supporting affected employees through reskilling and upskilling programmes, including regional academy initiatives. The Region is also establishing a permanent tripartite table to monitor developments in the sector.

Updated, 13/09/2026 The latest announcement from Konecta reaffirms that 670 positions have been declared redundant, including 600 operational staff and 70 administrative/support staff. It also highlights that about 300 jobs at the Asti site are currently under discussion, with a meeting scheduled for 15 September to address the issue.

Updated, 29/10/2026 Konecta reached an agreement with the sectoral trade unions to safeguard the jobs of workers affected by the redundancy plan, following the use of collective redundancy-management procedures and income support measures in 2025 and 2026. The agreement sets the total number of redundancies in Italy at 1,000 employees. For these workers, a solidarity scheme (contratto di solidarietà) will be introduced, providing for a temporary reduction in working hours in order to avoid redundancies. In detail, the agreement provides for a reduction in working hours of up to 30%, to be implemented between 2 November 2026 and 31 December 2027. For the Piedmont sites in Turin, Asti and Ivrea, where discussions on the reorganisation of operations are still ongoing, the solidarity scheme will come into force on 2 January 2027.


Citation

Eurofound (2026), Konecta, Internal restructuring in Italy, factsheet number 204442, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/204442.