Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
TDCX, a Singapore-based customer service outsourcing company, has announced an Employment Redundancy File (ERE) affecting up to 141 employees at its Barcelona office, following the termination of its contracts with TikTok and LinkedIn. The Barcelona site, the company’s only operation in Spain, employs around 270 workers, meaning the proposed layoffs could impact more than half of its local workforce.
According to trade unions, the ERE process is justified by the company on organisational and production grounds, directly linked to the loss of these two major clients. Negotiations between management and employee representatives have so far failed to reach an agreement.
In response, the union has called a two-day strike on 26 and 27 February, aiming to pressure the company to improve the proposed conditions and explore alternatives to dismissals. The case highlights the vulnerability of outsourced service centres to sudden contract cancellations, particularly when a small number of large clients account for a significant share of business activity.
The company experienced a business expansion process in 2020 TDCX 2020-ES, with the creation of 250 new jobs
Eurofound (2026), TDCX, Internal restructuring in Spain, factsheet number 204273, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/204273.
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