The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Allianz Partners, a subsidiary of the German insurance group Allianz specialising in travel insurance and assistance services, has announced plans to cut 120 positions in its call center operations in Germany over the next 12 to 18 months.
The restructuring is driven by a push toward digitalisation: Allianz Partners intends to replace a large portion of simple telephone inquiries with artificial intelligence systems that can handle hundreds of calls simultaneously in more than 20 languages.
The job cuts are part of a global restructuring program affecting between 1,500 and 1,800 jobs worldwide Allianz Partners 2025 - WO.
Allianz Partners employs 22,600 people worldwide, with 14,000 in its call center sector and 1,600 people in Germany, primarily in and around Munich.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
