Type
Internal restructuring
Country
Belgium
Region
Région wallonne; Prov. Liège; Arr. Liège
Location of affected unit(s)
Liège
Sector
Adminstrative / Support Services
82 - Office administrative, office support and other business support activities
82.2 - Activities of call centres
82.20 - Activities of call centres

400 jobs
Number of planned job losses
Job loss
Announcement Date
13 November 2025
Employment effect (start)
14 November 2025
Foreseen end date

Description

Wengage, a call centre company headquartered in Diegem and operating across Belgium, has announced a collective dismissal affecting 400 of its 3,500 employees. The restructuring is driven by client demands for increased flexibility, notably from major customers such as Telenet, Luminus and Voo. A significant proportion of the eliminated positions will be replaced by temporary contracts, a move strongly criticised by trade unions SETCa and CNE. Union representatives argue that this strategy promotes precarious employment and undermines job security, reflecting a broader trend towards casualisation in the labour market. The exact number of workers impacted at the Liège site remains unclear, but unions anticipate substantial social consequences.


Sources

Citation

Eurofound (2025), Wengage, Internal restructuring in Belgium, factsheet number 203772, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/203772.