Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Lieferando, part of Just Eat Takeaway.com, is restructuring its operations in Austria. Based in Vienna, the food delivery service is terminating all employment contracts for its riders and transitioning to a freelance model. This decision affects approximately 600 employees directly, with additional contract workers impacted. The operational shift will be completed by the end of June, and the Austrian branch will cease its employment-based operations by late July.
The company cites competitive disadvantages as the primary reason, stating that rivals such as Foodora and Wolt have benefited from lower labour costs due to their use of freelance couriers. Despite previous wage increases and negotiations, Lieferando argues that maintaining employment contracts was unsustainable. The Austrian trade unions and employee representatives have criticised the move, warning of deteriorating working conditions and potential social dumping.
A social plan is under discussion, but severance packages are expected to be limited. Meanwhile, Lieferando assures that delivery services will continue uninterrupted, with freelancers using their own bicycles or e-mopeds. The company remains active in Austria but is expected to rely more on subcontractors. In 2023, Just Eat Takeaway.com reported revenues exceeding €5 billion globally, reflecting a challenging but evolving market landscape.
Updated, 24/05/2025
As of May 20 2025, 650 salaried drivers and 50 office staff agreed to the termination.
Eurofound (2025), Lieferando, Outsourcing in Austria, factsheet number 202529, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/202529.