Internal restructuring
Location of affected unit(s)
Ponferrada (Castille and Leon), Seville (Andalusia), A Coruna (Galicia) and Madrid
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities Of Call Centres

310 jobs
Number of planned job losses
Job loss
Announcement Date
25 September 2023
Employment effect (start)
3 October 2023
Foreseen end date


The multinational call centre company Teleperformance has announced an internal restructuring plan which envisions 310 job losses in Spain. According to the company, this Employment Redundancy Plan (ERE) will affect 310 employees, particularly 158 employees in Ponferrada, 110 employees in Seville, 38 employees in A Coruna and four employees in Madrid.

The company has cited organisational and productive reasons as the background behind this ERE. Teleperformance has also fixed the amount of severance allowances for the ERE at 25 days per year.

Workers’ representative organisations, namely CGT, CCOO, UGT, the Galega Interunion Confederation and CSIF trade unions, have strongly criticised the measure, especially due to the good economic results experienced in last years by the company. The trade unions also criticise the low amount offered by the company for dismissal compensation.

The date set to conclude the ERE-related negotiations between the company and workers' representatives is the 3rd of October 2023.



Eurofound (2023), Teleperformance España, Internal restructuring in Spain, factsheet number 200330, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/200330.