The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Ponferrada (Castille and Leon), Seville (Andalusia), A Coruna (Galicia) and Madrid
Sector
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities Of Call Centres
310 jobs Number of planned job losses
Announcement Date
25 September 2023
Employment effect (start)
3 October 2023
Foreseen end date
Description
The multinational call centre company Teleperformance has announced an internal restructuring plan which envisions 310 job losses in Spain. According to the company, this Employment Redundancy Plan (ERE) will affect 310 employees, particularly 158 employees in Ponferrada, 110 employees in Seville, 38 employees in A Coruna and four employees in Madrid.
The company has cited organisational and productive reasons as the background behind this ERE. Teleperformance has also fixed the amount of severance allowances for the ERE at 25 days per year.
Workers’ representative organisations, namely CGT, CCOO, UGT, the Galega Interunion Confederation and CSIF trade unions, have strongly criticised the measure, especially due to the good economic results experienced in last years by the company. The trade unions also criticise the low amount offered by the company for dismissal compensation.
The date set to conclude the ERE-related negotiations between the company and workers' representatives is the 3rd of October 2023.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
