Business expansion
Centralny; Lodzkie; Miasto Lodz
Location of affected unit(s)
Professional Services
Market Research And Advertising Services
Advertising And Market Research
73.20 - Market research and public opinion polling

1,000 jobs
Number of planned job creations
Job creation
Announcement Date
24 January 2023
Employment effect (start)
1 June 2023
Foreseen end date
31 December 2023


Alorica Inc. a leader in next-generation CX solutions, has announced expansion plans in Africa and Europe. One of the US investor's new centres will be built in Łódź. It is scheduled to open in the second quarter of 2023. Alorica announced it will employ up to 1,000 people in Łódź.According to Alorica, Łódź was chosen for the new customer contact centre because of its high-quality job candidates, as well as the availability of transportation, public services, shopping and other amenities important for a multicultural and multilingual workforce.Alorica Inc. specializes in CX (customer experience-based) solutions and operates in the field of business process outsourcing (BPO), is employing 100,000 employees in 17 countries. The company has 24 years of experience in CX solutions - offering support in more than 30 languages for a wide range of industries, from financial services, technology, travel and hospitality to e-commerce and retail.



Eurofound (2023), Alorica, Business expansion in Poland, factsheet number 108248, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/108248.