The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
167 jobs Number of planned job losses
Announcement Date
14 December 2022
Employment effect (start)
Foreseen end date
Description
Majorel Estonia, a company providing call center services, announced the dismissal of 167 employees which is 74% of their current workforce. The affected employees are solely Russian-speaking service providers. According to the CEO of the company, the restructuring is directly a result of the Russian war against Ukraine, which has decreased the demand for the services and the increase in cost of living in Estonia, which forces the employers to increase wages by 15-20%.
During the dismissal procedures, the company will offer some of the employees a job in other companies in the group as long as there are jobs available and the dismissed employees have necessary competencies. In addition, to save rental costs, the remaining employees will start doing telework.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
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