Business expansion
Location of affected unit(s)
different locations in Romania
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

1,500 jobs
Number of planned job creations
Job creation
Announcement Date
24 February 2022
Employment effect (start)
24 February 2022
Foreseen end date
31 December 2022


Telus International, a Canadian-owned global customer outsourcing company, has announced plans to create 1,500 new jobs in Romania by the end of 2022.  Telus International is a multilingual contact centre which provides business process outsourcing and information technology outsourcing services. The company operates in Romania since 2004.

As of December 2021, Telus International has 2,500 employees in Romania spread across three centres in Brasov (Brasov County), Bucharest and Craiova (Dolj County). In 2021, the company implemented the concept of ‘work from anywhere’, which facilitated the recruitment of 1,000 workers.

Globally, the company has a workforce of 62,000 across 28 countries which provide support in over 50 languages. Telus works with over 600 customers in fast-growing industries such as technology, gaming, hospitality and telecommunications.



Eurofound (2022), Telus International, Business expansion in Romania, factsheet number 106361, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/106361.