Internal restructuring
Location of affected unit(s)
Córdoba (Andalucia) and Madrid
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

422 jobs
Number of planned job losses
Job loss
Announcement Date
20 July 2021
Employment effect (start)
20 July 2021
Foreseen end date


Emergia, the multinational call-centre company based in Spain, has announced a collective redundancy plan that will affect 422 workers, with 296 job cuts in Cordoba and 126 job cuts in Madrid. As of August 2021, it is still not clear when the redundancy plan will be completed. In the meantime, the company continues to hire in other parts of Spain, including Barcelona and Las Palmas. 

According to the company, this adjustment is mainly due to the failure of Vodafone's 'loyalty' campaign.

The Spanish trade union federation General Confederation of Labor (Confederación General del Trabajo, CGT) has expressed concerns on the impact on employment in Cordoba (a province with a high unemployment rate). CGT demands that workers in Cordoba be hired remotely to avoid redundancies. The Workers' Commissions (Spanish: Comisiones Obreras, CCOO) supports this alternative measure and proposes other measures such as providing outplacements for the affected workers. 

In 2011, Emergia created about 500 jobs in Spain.



Eurofound (2021), Emergia, Internal restructuring in Spain, factsheet number 105136, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/105136.