Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
U.S.-based multinational SITEL Group, a leading provider of third party business services, has announced plans to invest in Greece, setting up a business outsourcing centre in Athens. This will create 1,000 new jobs. Sitel provides a variety of services, such as call centres, integrated digital solutions for businesses through Sitel-owned TSC, training and staff training services through Learning Tribes, technology support services through Sitel Technical Support, data analysis services, so that businesses get a complete picture of their customers' profiles through Sitel Insights. The facility should be operational in the first quarter of 2020
Eurofound (2020), Sitel Athens, Business expansion in Greece, factsheet number 103869, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/103869.