Business expansion
Border; Midland and Western; West
Location of affected unit(s)
Information / Communication
Computer Programming, Consultancy And Related Activities
Computer Programming, Consultancy And Related Activities
62 - Computer programming, consultancy and related activities

100 jobs
Number of planned job creations
Job creation
Announcement Date
6 January 2021
Employment effect (start)
Foreseen end date


Genesys has announced it is to create an additional 100 jobs at its R&D centre in Galway or across Ireland in remote positions. The software engineering roles will include software development, cloud computing, DevOps, AI and user experience.

The 100 roles are in addition to the 200 jobs announced by the company in 2018 which were to be in post by the second half of 2021 and the company is also on track to meet this initial commitment.

“We’re expanding our software R&D workforce in Ireland to support our continued business growth. Ireland has a rich and diverse pool of tech talent that has been a significant contributor to our ability to deliver market differentiating customer experience innovation,” said Joe Smyth, senior vice-president of research and development and site lead for Galway at Genesys.



Eurofound (2021), Genesys, Business expansion in Ireland, factsheet number 102971, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/102971.