Business expansion
United Kingdom
Location of affected unit(s)
Manchester, Liverpool, Shipley
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

300 jobs
Number of planned job creations
Job creation
Announcement Date
11 November 2020
Employment effect (start)
11 November 2020
Foreseen end date
31 August 2021


CallCare, the British call centre firm, has announced that it will create 300 full-time and part-time jobs at its sites in Manchester, Liverpool and Shipley by August 2021.

A representative of CallCare said there had been increased demand for outsourced customer services since the start of the COVID-19 pandemic and added that CallCare was delighted to offer jobs in an industry that was 'booming'.

Media reports on the expansion of call centres have noted that unlike in many other countries, in the UK call centre employees were classified as ‘key workers’ and they were allowed to go to work under the strictest restrictions, which has likely contributed to the onshoring of these jobs.

CallCare was founded in 1998 as an emergency telephone answering service. It currently provides customer services on behalf of a wide range of organisations, including the National Health Service (NHS) and Public Health England, as well as educational institutions and businesses.



Eurofound (2020), CallCare, Business expansion in United Kingdom, factsheet number 102681, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/102681.