Business expansion
United Kingdom
North East; Tees Valley and Durham; South Teesside
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

100 jobs
Number of planned job creations
Job creation
Announcement Date
29 October 2020
Employment effect (start)
Foreseen end date


Firstsource Solutions UK, the British subsidiary of the India-based global business process outsourcing company, has announced that it will create 100 new jobs when it opens new offices in Middlesbrough, in the north east of England.

The company already has a team of employees working in the city, which will become the company's new regional headquarter. A representative of Firstsource said the company would run 'a range of programmes to welcome and train' new members of staff. The new offices have been built with funding from the local authority.

Firstsource Solutions provides multi-channel customer service for a range of industries from banking to healthcare and works with well known brands, including Sky and Virgin. The company operates in India, the US and in the UK, employing 6,000 people globally. 



Eurofound (2020), Firstsource Solutions UK, Business expansion in United Kingdom, factsheet number 102675, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/102675.