Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Costa Coffee, the UK-based multinational coffee shop chain, has announced that it will cut 1650 jobs, 10 per cent of its workforce across the UK in response to the reduction in sales caused by the coronavirus pandemic. The job cuts will affect the assistant store manager role across the company’s outlets.
Costa Coffee’s managing director said the company has taken the difficult decision to make redundancies “to protect” the business and as many jobs as possible “for future growth.”
Costa Coffee, which is owned by Coca Cola, operates the largest network of coffee shops in Britain. Globally, the chain has 3,401 stores in 31 countries, with over 18,000 employees.
Eurofound (2020), Costa Coffee, Internal restructuring in United Kingdom, factsheet number 101948, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/101948.