Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Sensée, the British outsourced contact services firm, has announced that it is creating 500 permanent and 500 temporary positions across the UK in customer contact advisor, team manager and back office roles.
The recruitment to fill the new positions is already underway. According to the company plans, all of Sensée's employees will work from home via telephone, webchat, social media and e-mail.
The company’s chief executive officer has declared that their clients urgently need home workers to provide customer support in the Covid-19 crisis and added that Sensée is confident that, in the near future, working from home will be of key importance in customer services.
Sensée was founded in London in 2004 and operates nationwide. Its clients include several government departments and large companies, like Bupa.
Eurofound (2020), Sensée, Business expansion in United Kingdom, factsheet number 100227, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/100227.
Eurofound’s ERM restructuring legislation database offers an overview of key restructuring-related regulations in the EU Member States and Norway. Its content is continuously updated to reflect any changes made by national legislators in response to, for instance, policy shifts, legal...
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This working paper offers a comprehensive methodological overview of the European Restructuring Monitor (ERM) databases. Even though the methodology has not changed over time, new categories have been added, and the way it has been used by researchers and policymakers...
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