Business expansion
United Kingdom
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

500 jobs
Number of planned job creations
Job creation
Announcement Date
30 March 2020
Employment effect (start)
27 March 2020
Foreseen end date


Sensée, the British outsourced contact services firm, has announced that it is creating 500 permanent and 500 temporary positions across the UK in customer contact advisor, team manager and back office roles.

The recruitment to fill the new positions is already underway. According to the company plans, all of Sensée's employees will work from home via telephone, webchat, social media and e-mail.

The company’s chief executive officer has declared that their clients urgently need home workers to provide customer support in the Covid-19 crisis and added that Sensée is confident that, in the near future, working from home will be of key importance in customer services.

Sensée was founded in London in 2004 and operates nationwide. Its clients include several government departments and large companies, like Bupa.



Eurofound (2020), Sensée, Business expansion in United Kingdom, factsheet number 100227, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/100227.