The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
500 jobs Number of planned job creations
Announcement Date
30 March 2020
Employment effect (start)
27 March 2020
Foreseen end date
Description
Sensée, the British outsourced contact services firm, has announced that it is creating 500 permanent and 500 temporary positions across the UK in customer contact advisor, team manager and back office roles.
The recruitment to fill the new positions is already underway. According to the company plans, all of Sensée's employees will work from home via telephone, webchat, social media and e-mail.
The company’s chief executive officer has declared that their clients urgently need home workers to provide customer support in the Covid-19 crisis and added that Sensée is confident that, in the near future, working from home will be of key importance in customer services.
Sensée was founded in London in 2004 and operates nationwide. Its clients include several government departments and large companies, like Bupa.
Eurofound (2020), Sensée, Business expansion in United Kingdom, factsheet number 100227, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/100227.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
