Business expansion
United Kingdom
Location of affected unit(s)
Birmingham, Manchester, Sheffield and Teesside
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

100 jobs
Number of planned job creations
Job creation
Announcement Date
24 March 2020
Employment effect (start)
24 March 2020
Foreseen end date


Virgin Media, the UK-based telephone, television and internet services provider has announced that it is creating up to 500 new customer support positions in Birmingham, Manchester, Sheffield and Teesside. The new jobs include an unspecified number of permanent and fixed-term positions.

This business expansion is a response to the Covid-19 pandemic: the company is ‘on-shoring’ jobs that were outsourced to call centres in India and the Philippines and are now affected by the ‘lockdown’ in these countries.

A representative of Virgin Media said that the company had introduced various safety measures, such as better cleaning and spacing out desks to protect staff working in call centres.



Eurofound (2020), Virgin Media, Business expansion in United Kingdom, factsheet number 100213, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/100213.