The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
100 jobs Number of planned job creations
Announcement Date
24 March 2020
Employment effect (start)
24 March 2020
Foreseen end date
Description
Virgin Media, the UK-based telephone, television and internet services provider has announced that it is creating up to 500 new customer support positions in Birmingham, Manchester, Sheffield and Teesside. The new jobs include an unspecified number of permanent and fixed-term positions.
This business expansion is a response to the Covid-19 pandemic: the company is ‘on-shoring’ jobs that were outsourced to call centres in India and the Philippines and are now affected by the ‘lockdown’ in these countries.
A representative of Virgin Media said that the company had introduced various safety measures, such as better cleaning and spacing out desks to protect staff working in call centres.
Eurofound (2020), Virgin Media, Business expansion in United Kingdom, factsheet number 100213, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/100213.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
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